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Do I have to Sign A Contract to get my
house cleaned?
No, ANYCC doesn't require a contract
for regular residential cleanings.
However, we might ask you to sign a
basic contract for your periodic office cleaning needs.
Is ANYCC
Insured and Bonded?
Yes, we are fully insured and bonded. We do have a liability
insurance , employee bonding, and property damage. Please notify
us in 24 hours
of the cleaning date
If any damage/loss does occur.
Do I have to provide my cleaning supply in my facility?
The choice is yours. If you have the facility that requires
industrialized equipment, we provide the equipment. However, you
can provide your own equipment; such as vacuum cleaner, dust
mop, wet mop, and cleaning supplies for your house and a smaller
office environment. We can also provide our equipment and
cleaning supplies for your residential and office cleaning needs
for a fee.
What is the
House Cleaning cancellation policy?
If it is
necessary for you to cancel/skip your regular cleaning day,
ANYCC
requires a 48 hours notice. Your notice help us to re-schedule
our maids for another jobs. Please be sure to call in any
termination of regularly scheduled cleanings. Please read Terms
and Condition below.
Will ANYCC
always send the same service provider?
We usually send the
same service providers each time. Occasionally, there may be a
change in service providers due to illness, vacation or they may
no longer work for ANYCC.
No matter what happens, we will always have the replacement.
However, if you would like to make a change, please do not
hesitate to ask.
How do you ensure honesty and reliability?
At
ANYCC, we check all the references provided by the cleaner.
If she/he cannot provide verifiable reference we don't offer
them work. We don't have no exceptions. We provide them
extensive training making sure he/she met all our quality
standards.
We take OSHA standards as a guide to train our employees
knowing its importance on especially health care related medical
facility cleanings.
Why is the Initial
Cleaning is higher in price?
Initial cleaning is
higher in price because we deep clean your premises and it takes
4-8 hrs depending on the size and the work.
However, once you
become our customer for periodic office cleaning services, we don't
charge extra fee for initial cleaning, it will be the same as
your regular cleaning price plus you will get at least 2 more
cleaners for 3 days to get your office back in its sparkling
shape.
How do I provide
feedback for your services?
Since cleaning is a
very personalized and subjective service, we provide a customer
satisfaction survey card depending on the service you have after
each visit.
We would like for you to make sure
that all of the items listed on the form have been done in each
room that was cleaned with your brief recommendations. |
